Rental Terms and Conditions
THESE TERMS AND CONDITIONS CONTAIN A BINDING
ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ THIS PROVISION CAREFULLY.
1. Entire Agreement. This Rental Policy and Terms and Conditions, any additional agreement and other documents signed by you and any rental document received by you (the “Rental Contract”), and a return record with computed rental charges together constitute the rental agreement (“Rental Agreement”) between yourself and Town Car Rental Ltd. (“Town Car Rental”)
2. General Information. You rent from Town Car Rental the car described on the Rental Contract (the “Vehicle”), which rental is solely a transfer of possession and not of ownership. You agree to the terms in the Rental Agreement provided any such term is not prohibited by the law of a jurisdiction covering this rental, in which case such law controls. "You" and "your" refer to the person who signs this Rental Agreement, "we", "our" and "us" refer to Town Car Rental, You also agree that you are not our agent for any purpose, and that you cannot assign, delegate or transfer your obligations under the Rental Agreement or any part thereof.
As the renter or signatory of this Agreement, you certify that you hold a valid driver’s license for the appropriate class authorizing you to drive the car or cars described in the contract and you undertake to ensure that any person called upon to drive the said car or cars also holds a valid driver’s license for the appropriate class pursuant to local law. Adiitionally any cancellations made will be liable for a 20% cancellation fee, of the total amount of the reserved trip.
3. Changes. Any change in the Rental Agreement or our rights must be in writing and signed by an authorized Town Car Rental officer, You further agree that we have the unilateral right to change these Rental Policy and Terms and Conditions from time to time either upon written notice to you, in paper or electronic form, or upon our posting such changes on the Town Car Rental website. Such changes will apply to rentals that you reserve after such notice has been given, as indicated by the date of such notice, if sent in written form, or the date such changes are posted on the Town Car Rental website, which date will be indicated therein, without any requirement by you to sign the changed Rental Policy and Terms and Conditions. Changes to these Rental Policy and Terms and Conditions will be posted as they occur on the Town Car Rental web site at www.towncarrental.ca and will govern all rentals commencing after posting even if the terms provided at time of reserving the car are different. A copy of the updated Rental Policy and Terms and Conditions and the Rental Agreement will be emailed to you within 24 hours of any changes being made.
4. Meaning of Car. The word "car" in the Rental Agreement means the vehicle rented to you or its replacement and includes tires, tools, keys, key fobs, equipment, optional accessories, plates, documents, and any other products or property provided by Town Car Rental with the vehicle or separately rented to you by Town Car Rental, unless otherwise explicitly specified in the Rental Agreement.
5. Who May Drive The Car. You represent to Town Car Rental that you are a capable and validly licensed driver and will remain a capable and validly licensed driver throughout the term of your rental as such term is indicated in the Rental Contract. You agree that we have the right to verify that your license has been validly issued and is in good standing (not suspended, revoked or otherwise restricted in any way) as a condition precedent to each rental; and that we may in our sole discretion refuse to rent to you if your license is not in good standing. Any other person whose names has been added to the Rental Contract and who is permitted to drive the car (“Permitted Driver”) must be at least 21 years old and must also be a capable and validly licensed driver at all times during which such person is operating the car. Any person other than you or a Permitted Driver that operates the car must sign an additional driver form at the time of the rental. You may be charged for each additional driver authorized to drive the car and said charge will be included in the Rental Contract. You acknowledge that you will remain fully responsible under the terms of the Rental Agreement at all times even if the car is operated by a Permitted Driver or someone other than yourself. As the renter and signatory of this Agreement, you certify that you hold a valid driver's license for the appropriate class authorizing you to drive the car or cars described in the Rental Contract and you undertake to ensure that any person called upon to drive the said car or cars also holds a valid driver's license for the appropriate class pursuant to local law. For greater clarity, all the provisions contained in this paragraph 5 apply to a car reserved through ACE Rent A Car Reservations, Inc. or any other third party reservation system
6. Return of the Car. You agree to return the car to us in the same condition you received it, ordinary wear and tear excepted, on the date, at the time and to the location specified in the Rental Contract. You must return it sooner on our demand. If you return it earlier or later, a different or higher rental rate may apply and, if returned later, you may also be charged a late return fee. If you wish to extend any rental you must contact us at 1-204-421-1313 or use a method we approve to request the extension before your return date. We may or may not grant an extension or decline to grant it for the entire period you request, in our sole discretion. If we do grant an extension a different or higher rate may be applied to the extension period and additional service fees may also apply. The car must be returned to the location specified in the Rental Contract, as and when required under the Rental Contract. Any failure to comply with the return provisions as provided for in the Rental Contract may be subject to penalties. Upon returning the car, you are responsible for all your personal belongings left in the car, including but not limited to, cash, clothes, papers, cheques, electronic devices, food etc.
7. Rental Charges. You will pay for the number of miles/kilometers you drive and the period of time you rent the car at the rate indicated in the Rental Contract, or your applicable corporate rate. Unless otherwise indicated in the Rental Contract, the minimum charge is three days, meaning 72 hours unless "calendar day" is indicated in the Rental Contract, plus mileage/kilometrage, or a fixed fee. We will determine the miles/kilometers by reading the factory installed odometer or utilize the vehicle's telematics device. The daily charge applies to consecutive 24 hour periods starting at the hour and minute the rental begins or, if a calendar day is specified in the Rental Contract, each consecutive calendar day or any part of a calendar day starting on the calendar day on which the rental occurs. If you fail to comply with any conditions for special rates specified in the Rental Contract our otherwise applicable rates will be charged. You'll pay all charges that apply to the rental for miscellaneous services and, where permitted, airport facility fees and/or concession recovery fees, vehicle license recovery fees, other fees and surcharges.
a) You will also pay a reasonable fee (of $250 or more) for cleaning the car's interior upon return if any stains, dirt, odor, or soiling attributable to your use cannot be cleaned with our standard post-rental procedures as determined by us in our sole discretion.
b)If the key(s) or key fob(s) are not returned with the car, you will be charged additional fees.
c) We maintain a non-smoking fleet, which includes a prohibition from using e- cigarettes in the car. You will pay an additional charge if you return the car and it smells of smoke or e-cigarette vapor or if soiled as a consequence of the use of any smoke product or e-cigarettes.
d)No pets are allowed in the car.
e)You and any third party to whom any rental charges are billed, such as an insurer or employer, are jointly and severally responsible for payment of all such charges. If you direct us to bill any such charges to a third party, you represent that you are authorized to do so.
f) Town Car Rental makes every effort to ensure that all prices and descriptions quoted on its website or elsewhere are correct and accurate. However, in the case of a manifest error or omission, Town Car Rental reserves the right to rescind the Rental Agreement, even if we have already accepted your reservation and/or received your payment. Our liability in that event will be limited to the return of any money that you have paid with respect to the reservation. In the case of a manifest error in which we permit you to keep your reservation, we reserve the right to require that you pay the difference between the quoted price and the correct price, as confirmed in writing by Town Car Rental after the manifest error has been discovered. A "manifest error", as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by Town Car Rental which is more than 15% less than the price that would have been quoted had the mistake not been made.
g) Town Car Rental does not allow any inter-provincial use of a rented car for any reason whatsoever without written pre-approval. In the event that the car is driven outside the province of Manitoba with or without our knowledge and consent, you are subject to additional charges by Town Car Rental. Additional charges for the use if a rented car outside the Province of Manitoba will also be apply to any car reserved through ACE Rent A Car Reservations, Inc. or any other third party reservation system.
h) Any outstanding balance or payment due for any reason whatsoever, including but not limited for car rental charges, tickets, fines, damages, will be charged on the credit card(s) that you have given at the time of reservation or rental. You agree that no further consent is required to allow Town Car Rental use of the credit card for the purpose of covering these costs.
Security Deposit You agree to provide a security deposit to Town Car Rental in an amount between $300 and $1,000, which will be charged on the credit card provided when you signed the Rental Contract and it will be refunded afterwards. You consent to the charging of that amount at the time of commencement of the rental. You understand that we will return the security deposit fifteen (15) days upon the completion of your rental (return of the car and our determination of whether any additional fees or charges apply), and that your card issuer's rules apply to to the return of the security deposit and funds may not be immediately released by your card issuer. The security deposit will be a sum between $300 and $1,000 depending on the type and class of car being rented.8. Repossessing the Car. We can repossess the car at any time in our sole discretion for reasons that include, but are not limited to the following: the car is found illegally parked, being used to violate the law or the terms of the Rental Agreement, or appears to be abandoned. You agree that we need not notify you in advance and that we may take any actions reasonably necessary to obtain possession of the car, including remotely disabling the engine, remotely locking the doors, tracking the location of the car through GPS tracking devices and utilizing for our benefit any other devices connected to the car or affecting the car's operation. If the car is repossessed, you agree to pay or reimburse us for the actual and reasonable costs incurred by us to repossess the car. You agree that such costs will be charged to the credit or debit card or account you used to rent the car. Upon the car being repossessed, you are responsible for all your personal belongings left in the car, including but not limited to, cash, clothes, papers, cheques, electronic devices, food etc. Town Car Rental will discard all items left in the car within 7 Days after the car has been repossessed.
9. Loss Damage Waiver (LDW). Loss Damage Waiver (LDW) is not insurance and is not mandatory. If you accept full LDW by your initials on the Rental Contract at the additional daily rate, for each full or partial day that the car is rented to you, and the car is operated in accordance with this agreement, we assume responsibility for the loss of or damage to the car except, if permitted by law, for lost, damaged or stolen keys or remote entry devices, towing or tire services unless related to an accident, or recovery of the car if stolen, and except for your amount of "responsibility", if any, specified on the Rental Contract. If you do not accept either LDW, you owe for all loss or damage to the car. Loss and damage are described in paragraph 11 below. YOU ACKNOWLEDGE YOU HAVE BEEN ADVISED THAT YOUR OWN INSURANCE MAY COVER LOSS OR DAMAGE TO THE CAR. YOU ALSO ACKNOWLEDGE READING THE NOTICE ON LOSS OR DAMAGE SHOWN ON THE RENTAL CONTRACT, OR IN THESE TERMS, OR IN A SEPARATE NOTICE FORM. If you accept LDW, there may nevertheless be a non-waivable amount, for which you will be responsible in the event of loss or damage of the car, which amount will be specified on the Rental Contract at time of rental. If at any point during the time of the Rental Agreement you decide that you want to make any changes to the LDW on your rental, including interrupting it, you must come in person to one of the offices of Town Car Rental.
10. Damage to/Loss of the Car. If you do not accept a Loss Damage Waiver, or if the car is lost or damaged as a direct or indirect result of a violation of paragraph 13, or damaged as a result of an act of nature, you are responsible and you will pay us for all loss of or damage to the car regardless of cause, or who, or what caused it. If the car is damaged, you will pay our estimated repair cost, or if, in our sole discretion, we determine to sell the car in its damaged condition, you will pay the greater of the car's retail fair market value or its value on our books of account (also known as depreciated book value) before theft or, in the case of damage, the sales proceeds. Depreciated book value may be higher than retail fair market value. Where permitted by law, you authorize us to charge you for the actual cost of repair or replacement of lost or damaged items such as glass, mirrors, tires, and antenna, as part of your rental charges at the time of return. If the car is stolen and not recovered you will pay us the car's fair market value before it was stolen. As part of our loss, you'll also pay for loss of use of the car, without regard to our fleet utilization, plus an administrative fee, plus towing and storage charges, if any ("Incidental Loss"). If your responsibility is covered by any insurance, credit card benefit, travel nsurance or such other insurance or benefits, you authorize us to contact the benefit provider directly on your behalf and you assign all of your benefits directly to us to recover all consequential and incidental damages, including but not limited to the repairs of the car plus diminished value or the fair market retail value of the car (less salvage value plus costs incurred in the salvage-sale), and all Incidental Loss and administrative fees. If we collect our loss from a third party after we have collected our loss from you, we will refund the difference, if any, between what you paid us and what we collected from the third party. If the law of a jurisdiction covering this rental requires conditions on LDW that are different than the terms of the Rental Agreement, such as if your liability for ordinary negligence is limited by such law, that law prevails. You understand that you are not authorized to repair or have the car repaired without our express prior written consent. If you repair or have the car repaired without our consent, you will pay the estimated cost to restore the car to the condition it was in prior to your rental. If we authorize you to have the car repaired and the cost of repair is our responsibility, we will reimburse you for those repairs only if you give us the repair receipt. If the car is scheduled for an oil change, you can either have the oil changed at your expense and you will be reimbursed by presenting an invoice for the cost incurred, or you can bring the car back to the rental location for servicing. Town Car Rental reserves the right to not open a claim on their rented vehicle, if the quote for repair is less than $3,000 CAD. This does not apply if the driver of the rental vehicle was not at fault.
Loss Damage Waiver Options: All vehicles are insured with Manitoba Public Insurance. We offer 5 LDW options (These options only apply to vehicles rented and used within the Province of Manitoba).a)Loss Damage Waiver Level 1: deductible will be $300 instead of $750 per claim and nothing else will be covered (Down time and Pothole damage not covered). Price is $7.99/Day.
b)Loss Damage Waiver Level 2: deductible will be $0 instead of $750 per claim and nothing else will be covered (Down time and Pothole damage not covered). Price is $14.99/Day.
c)Loss Damage Waiver Level 3: deductible will be $0 instead of $750 per claim and nothing else will be covered (Down time and Pothole damage not covered). Price is $29.99/Day. Loss Damage Waiver Level 3 is required for all rentals where you or any other Permitted Driver has a Driver’s license issued by any jurisdiction other than the Province of Manitoba, unless you provide proof of insurance with a third party. Town Car Rental reserves the right to evaluate whether or not the third party insurance is suitable for the type of car being rented in order to waive the requirement for Loss Damage Waiver Level 3.
d)Loss Damage Waiver ACE Level 1: deductible will be $300 instead of $750 per claim and nothing else will be covered (Down time and Pothole damage not covered). Price is $14.99/Day.
e)Loss Damage Waiver ACE Level 2: deductible will be $0 instead of $750 per claim and nothing else will be covered (Down time and Pothole damage not covered). Price is $29.99/Day.
11. Liability Protection. Anyone driving the car who is permitted to drive it by the Rental Agreement will be protected against liability for causing bodily injury or death to others or damaging the property of someone other than the driver and/or the renter up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by one person includes any claim for loss of that person's consortium or services. Where the law extends this protection to a non-Permitted Driver, the same limits apply. Except where required by law to be primary, any protection provided by us shall be secondary to any applicable insurance available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way. Such protection will be provided by us according to the terms and subject to all of the conditions of a standard automobile liability insurance policy, issued in the jurisdiction in which the accident occurs, including all requirements as to notice and cooperation on your part, which are hereby made a part of this Rental Agreement. You agree that we can provide this protection under a certificate of self- insurance or an insurance policy or both as we choose. In any case, a copy of the policy and/or certificate will be available for your inspection at our main office. You understand and agree that unless required by applicable law we will not provide:
a)Lcoverage for fines, penalties, punitive or exemplary damages.
b)coverage for bodily injury to you, or your death, while not a driver, or any member of your family or the driver's family.
c)defense against any claim after applicable limits or coverage that you furnish have been tendered
d)supplementary no fault, non-compulsory uninsured or undersigned motorist coverage, and any other optional or rejectable coverage, and you and we reject all such coverages where and to the extent permitted by law. Where any of these coverages are required or implied by law, the limits shall be the minimum required under the applicable statute.
TOWN CAR RENTAL IS NOT RESPONSIBLE FOR DAMAGES IN EXCESS OF ANY INSURANCE COVERAGE PROVIDED BY YOU OR BY TOWN CAR RENTAL. YOU WILL BE RESPONSIBLE FOR ALL DAMAGES IN EXCESS OF ALL INSURANCE COVERAGE AVAILABLE.12. Prohibited Use of the Car. Certain uses of the car and other actions you or a driver may take, or fail to take, will violate the Rental Agreement. A VIOLATION OF THIS PARAGRAPH, WILL AUTOMATICALLY TERMINATE YOUR RENTAL AND IS AN EXCLUSION TO AND VOIDS ALL LIABILITY PROTECTION AND ANY OPTIONAL SERVICES THAT YOU HAVE ACCEPTED, INCLUDING BUT NOT LIMITED TO SUPPLEMENTAL LIABILITY INSURANCE PERSONAL ACCIDENT INSURANCE, PERSONAL EFFECTS INSURANCE, ANY ROADSIDE ASSISTANCE PLAN, EMERGENCY SICKNESS PROTECTION AND LOSS DAMAGE WAIVER (LDW). IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED ATTORNEYS' FEES, LEGAL EXPENSES, FEES AND COSTS THAT WE MAY INCUR.
A violation of this Paragraph includes, but is not limited to, the following:a) You use or permit the car to be used: 1) by anyone other than an authorized driver, as defined in paragraph 5; 2) to carry passengers or property for hire or more passengers than the car has seat belts to carry; 3) to use the car for commercial purposes, including but not limited to: delivery services, including food delivery services such as SkipTheDishes, Uber Eats, DoorDash, and courier services; 4) to tow or push anything; 5) to be operated in a test, race or contest or on unpaved roads; 6) while the driver is under the influence of alcohol, any controlled substance, including without limitation, any controlled substance listed under the Controlled Drugs and Substances Act and regulations hereto (a “Controlled Substance”), or medications that affect vehicle operation and/or constitute driving while impaired under applicable law; 7) for conduct that could be charged as a crime under the Criminal Act, including the transportation of a Controlled Substance or contraband, stolen goods, illegal devices, or persons protected by prohibitions against human trafficking; 8) recklessly or while overloaded; or 9) if the car is driven into the United States without our expressed permission. If you are given permission to drive the care into the United States, proof of proper insurance coverage at all times must be provided.
b) You, a Permitted Driver or an additional driver, whether authorized or not, drives the car outside the province of Manitoba without our expressed permission. Additional rate charges will apply to your Rental Agreement. In the event that the car is taken outside the province of Manitoba, without our expressed permission, an additional fee of $250 plus taxes per day will be applicable and Town Car Rental reserves the right to track their vehicles at all time. If you wish to drive the car outside the Province of Manitoba, you will be required to purchase additional insurance coverage with Manitoba Public Insurance.
c) You, a Permitted Driver or an additional driver, whether authorized or not: 1) fail to promptly report to Town Car Rental any damage to or loss of the car when it occurs or when you learn of it and provide us with a written accident/incident report or fail to cooperate with our investigation; 2) where required by law, failed to report an accident to law enforcement; 3) obtained the car through fraud or misrepresentation; 4) leave the car and fail to remove the keys (or key fobs) or close and lock all doors, close all windows and the trunk and the car is stolen or vandalized; or 5) intentionally or with willful disregard cause or allow damage to the car.
d) You, a Permitted Driver or an additional driver, whether authorized or not return the car after hours and the car is damaged, stolen or vandalized or you otherwise fail to take reasonable steps to secure the car, its keys, key fobs, or other remote entry and starting devices.
e)Driving or operating this car while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of the Rental Agreement. YOU AGREE THAT ANY OPERATION OF THE CAR OUTSIDE OF THE PROVISIONS OF THE RENTAL AGREEMENT WILL RELIEVE TOWN CAR RENTAL OF ANY LIABILITY WHATSOEVER.
13. Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case. There are two refueling options:
a).If you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge of $15.00 plus a $2.00 per-liter rate. The per-liter rate is used if you do not buy fuel during the rental.
b.)You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.
14. Fines, Expenses, Costs and Administrative Fees. You'll pay or reimburse us for all fines, penalties, interest, and court costs for parking, traffic, toll and other violations, including storage liens and charges incurred as a result of your rental. You will also pay a reasonable administrative fee with respect to any violation of the Rental Agreement, such as for repossessing or recovering the car for any reason. You agree we may, in our sole discretion, pay all tickets, citations, fines, penalties and interest on your behalf directly to the appropriate authority and you will pay us for what we paid to the appropriate authority or their designated agents plus a reasonable administrative fee and any attorneys' fees and expenses we incur. You agree and acknowledge that we cooperate with all Government of Canada, provincial, municipal and local officials charged with enforcing these infractions to provide any information necessary as they may request or may otherwise be required. You authorize us to release the rental and credit card information regarding your rental to any agent we authorize to act on our behalf for the purpose of processing and billing you for any tickets, citations, fines and penalties incurred by you or assessed against us or the car during your rental plus a reasonable administrative fee not to exceed $50 per violation. You authorize any agent we appoint to bill you directly to the credit/debit card you used to rent the car. You authorize any agent we authorize to contact you directly regarding any tickets, citations, fines and penalties incurred by you or assessed against us or to our car while the car was rented to you. In the event we use a third party collection service or agent to resolve any tickets, citations, fines, penalties, and interest, you agree to pay all costs and collection fees including but not limited to administrative and legal costs to such agent upon demand without protest. You acknowledge that you have no right to contest any such infraction or enter any plea other than guilty unless we consent to your action, provided that the penalty for the infraction is only the payment of money and does not involve any other administrative, civil, or criminal penalty. You agree to indemnify and hold us and any other agent we authorize harmless for any such tickets, citations, fines, penalties, interest and administrative fees
In the event we use a third party collection service or agent to resolve any tickets, citations, fines, penalties, and interest, you agree to pay all costs and collection fees including but not limited to administrative and legal costs to such agent upon demand without protest. You acknowledge that you have no right to contest any such infraction or enter any plea other than guilty or no contest unless we consent to your action, provided that the penalty for the infraction is only the payment of money and does not involve any other administrative, civil, or criminal penalty.
15. Property in the Car. We are not responsible for loss of, theft, or damage to any property in or on the car, in any service vehicle, such as a transit van or bus, on our premises, or received or handled by us, regardless of who is at fault. You'll be responsible to us for claims by others for loss or damage caused by your property.
16. Error in Rental Charges. The charges shown on the return record are not final and are subject to review. You'll pay any undercharges and you'll receive a refund for any overcharges we discover on review.
17. Collections. If you do not pay all amounts due to us under the Rental Agreement upon demand, including all charges, fees, expenses, fines, penalties, and all matters associated with the rental of the car including, without limitation, payment for loss of or damage to the car, rental charges, parking, red light and traffic fines and penalties, toll charges, towing, storage and impoundment fees, we will take the following actions: a) You agree to pay a late charge of 1.5% per month on the past due balance or the highest rate permitted by applicable law, whichever is less (collectively, "Charges"). b) You agree to also pay for any costs that we incur in seeking to collect such Charges including, without limitation, court costs and attorney's fees in addition to any administrative fees, cost of recovery, insufficient funds fees and collection fees (collectively, "Costs"). If the law permits, you authorize us and our collection agent, to contact you or your employer, at your place of business about the payment of any past due Charges or Costs. You also agree that we or our collection agent(s) may access the personal information that you provided to us in any effort to collect any Charges or Costs under this section and may use the address provided by you on the Rental Contract, or in any customer profile, as the place to send any demands or collection notices. c) In the event that you presented a credit card or debit card for payment, you understand that we may report such deficiency to an appropriate credit reporting agency and you also authorize us to share that credit and debit card information with third party collection agents and further authorize us or our collection agents to charge any amounts due to us including, but not limited to, the Charges and Costs referenced above, to that credit or debitcard.
18. Additional Services and Products From time to time we may offer additional services and/or products with associated terms and conditions or terms of use. If you purchase and/or use these services or products you agree to be bound by such associated terms and conditions or terms of use, which are incorporated herein by reference.
19. Use of GPS Tracking Devices. We use GPS tracking devices to track or locate cars which may be late for their scheduled return, reported stolen, suspected of being lost, stolen, or abandoned or as may be required or requested by law enforcement, or to identify cars which have been damaged and may require roadside assistance, when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services. You should have no expectation of privacy or confidentiality as to the places where the car is driven while rented to you.
For a copy of our Privacy Notice, please go to www.TownCarRental.ca/privacy or write to Privacy Officer at info@towncarrental.ca
20.Special Provisions
a).If any of their employees has been assigned by the City of Winnipeg to drive a car rented by Town Car Rental and the car has suffered any damage during the rental period, or if any parking tickets or any other tickets or fines has been assessed against us or to our car while the car was rented, the City of Winnipeg will be responsible to pay all said costs.
b).If a car is rented through Manitoba Public Insurance (“MPI”) and MPI will not approve the rental agreement, the main driver whose name is on the Rental Contract will be responsible to pay the full amount of the Rental Agreement.
c).If a car is rented through MPI, and the main driver whose name is on the Rental Contract continues to rent the car after the time approved by MPI, the main driver will be responsible to pay the full price of renting the car as established by Town Car Rental, at its sole discretion. The rental of the car will not continue at the same price as under the agreement with MPI.
d).Town Car Rental accepts reservations through ACE Rent A Car Reservations, Inc. ("ACE") and is licensed to use the ACE trademarks. Town Car Rental is not a partner of ACE and ACE is not liable for any action of Town Car Rental or for any injuries and/or damages incurred while using any car rented with Town Car Rental.
e).For greater clarity, all the provisions contained in this Rental Policy and Terms and Conditions and the Rental Agreement apply to any car reserved through ACE Rent A Car Reservations, Inc. or any other third party reservation system.
21. Cancellation Policy If you cancel your car reservation within a week from the time when the car rental is set to begin, you will be subject to a cancellation fee being 20% of the total rental cost under the Rental Contract. If you cancel within 48 hours from the time when the car rental is set to begin, you will be subject to a cancellation fee being 25% of the total rental cost under the Rental Contract. There is no cancellation fee if the car reservation is cancelled one week with over one week notice from the time when the car rental is set to begin.